Comprehensive Journey Map

There's a few journey map templates available in the Figma community, but very few try to be this comprehensive and in-depth. What we mean by that is that this Figjam journey map includes a lot of swimlanes (rows), and each of these is a useful and important piece of information. So by building layers of information one after another, by the end you have a really comprehensive and informative journey map that can be used as an incredibly important artifact that can be referenced over and over in the future.

Included is this free Figjam comprehensive journey map is an initial guide and a workshop agenda and rules board, these are great to discuss first during a workshop. There is then an icebreaker section, whereby you get users to partake in a simple activity so they can learn to use Figjam easily. Finally we have the journey map which includes a persona who is the person taking part in the journey, plus a large board that includes swimlanes for phases, UI screen examples, sections, user actions, moods, ideas, questions, features and dependancies.

We highly advise also adding pain points and opportunities as extra swim lanes, as these always prove invaluable as a reference point when building out or understanding and system, user or business processes.

Best of luck hosting your own journey map workshops, this template is fantastic and should be a great one for you to test on users.